Contact Us

All of our parcels are carefully packed and shipped with Evri, one of the UK’s most trusted delivery services.

Once your order has been dispatched, you’ll receive a shipping confirmation email with your Evri tracking number, allowing you to follow your parcel every step of the way.

Delivery Information:

• 📮 Standard delivery typically takes 2–4 working days after dispatch.
• 🚚 All parcels are fully tracked for your peace of mind.
• 🏡 If you’re not home, Evri may leave your parcel in a safe place or attempt redelivery.
• 🌍 We currently ship to UK addresses only.

We take great care to ensure your order reaches you safely and promptly.

♻️ Sustainable Packaging & Our Low-Plastic Promise

At Scented Waves, we believe beautiful products shouldn’t come at the expense of the planet. That’s why we’ve made conscious choices at every step — from the wax melt you unwrap to the box it arrives in.

🌿 Glassine Bags (Plastic-Free Alternative)

We package our wax melts and small goods in glassine bags — a sleek, translucent paper made from sustainably sourced wood pulp.

• ✅ How It’s Made: Glassine is produced through a process called supercalendering, which compresses paper fibers until they become smooth and naturally water-, grease-, and air-resistant — without any plastic coatings.
• ♻️ Recyclable & Compostable: Glassine is fully recyclable with paper, and biodegradable in both home and industrial compost systems.

This gives you the clean feel of cellophane — without the plastic waste.

♼ Recycled Print Labels & Packaging

• We use recycled kraft boxes, paper-based void filler, and labels made from recycled waste.
• Orders are shipped with minimal outer packaging, using paper tape or compostable adhesives where possible.

🚫 Reduced Plastic Across Our Business

We’ve taken steps to actively reduce plastic use at every level:

• ❌ No shrink wrap or bubble wrap
• ✅ Replacing plastic clamshells with glassine or recycled paperboard
• ✅ Choosing suppliers who use plastic-free or recyclable packing materials

We’re always evaluating how we can do better — and we promise to keep improving.

💚 Why This Matters

By reducing plastic and prioritising recyclable materials, we’re cutting down on single-use waste and creating packaging that’s better for the planet — and just as beautiful to receive.

For our amazing deals like 3 for £10 just add the number of Snap Bars you require to your basket, and the discount will kick in on its own.

For any promo codes please enter this on the checkout screen when prompted and the discount will be applied.

✨ Simple. Seamless. Scented savings.

At Scented Waves, we use the maximum allowed being 10% fragrance oil in all our wax melts.

This high concentration ensures a strong, long-lasting scent throw, so your space is filled with beautiful fragrance from the first melt to the last.

We carefully balance our oils to deliver a scent experience that’s powerful but never overpowering, using only high-quality, vegan-friendly fragrance oils.

We want you to love every scent you melt — but we understand that fragrance is personal.

If you're not completely happy with your purchase, you can return your unused wax melts within 30 days of delivery for a refund or exchange.

Here’s how it works:

• Items must be unused, unburned, and in original packaging
• Returns must be requested within 30 days of receiving your order
• Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect

To start a return, simply email us at info@scentedwaves.co.uk with your order number and reason for return, and we’ll guide you through the process.

💬 Questions? We're always here to help.